Company Response Review Report Review
Long Haul (Cont.)

Bill Dougherty Submitted this review about Dependable Auto Shippers
Review made Live: 3/5/2010 10:56:00 AM
I continue my review (see 12/19/2009) since there was a claim for damages. On 12/22/09, I started the claims process after informing Gina Swift who emailed me the required forms. After 39 days, 3/02/2010, I received a check. The process seemed slow because of estimator error and redo of paperwork. Once accepted, 01/11/2010, I was told a 30 day processing period was necessary. So, after 30 business days or on 02/24/10, I called Zach Patterson who expedited a 2/24 cut and 2/25 check mailing. Now, with the dings repaired, I upgrade my customer service rating to outstanding. Due to delivery being 8 days late, my overall rating of 3-stars stays fixed. Yes, I’d use DAS again but with a few caveats: pay the expedite rate, make the DAS drop off driver wait to clean the car before inspection, be as thorough as the pick up inspector who documented wax swirl marks.
Shipment Details
Origin State:
Washington
Pickup:
On Time
Destination State:
Florida
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
27345926
Quote or Order Cost:
$1050

Car Condition
  • Vehicle was damaged
Company Response
J Krueger from Dependable Auto Shippers Submitted this response.
Response Date: 3/9/2010 12:17:00 PM
Thank you for the upgrade Mr. Dougherty. We appreciate you giving us a chance to resolve your claim and offer you an increased level of satisfaction.