Mike Cahoon
Submitted this review about Dependable Auto Shippers Review made Live: 2/9/2011 11:13:00 PM
As if moving cross country is not stressful enough, the substandard quality with which my car was handled, and the lack of follow-up from DAS customer service representatives made a difficult situation worse.
My 2009 Lexus IS was shipped from Buffalo, NY, was expected to be delivered in Livermore, California on January 6th, and did not arrive until January 28th. When I was finally able to pick up my car it was covered with mud, both inside and out and had multiple warning lights (check engine and Air Fuel Censor). I had to immediatly locate a Lexus dealership and waste more time having them run diagnostics on my car. Lexus was nice enough to wash my vehicle and noted the presence of semi-translucent/irredescent blue patches covering 40% of my car (hood, roof, truck, sides/doors, etc), which were the result of improper handling of the car above mine...which caused caustic fluid to leak and leave its corrosive affects. I then had to take more time to have 2 claims done on cost to buff/paint out said markings. When I submitted my claims, DAS informed me that they would not cover anything under $250 and that I would have to file with my own insurance agency.
On a positive note, DAS offered me money back for the untimely inconvinience of my car delivery. I saved and faxed them the receipts for my multiple rental cars which totaled $375. There was no follow-up from customer service and I had to repeatedly call and email them, until finally after 2 1/2 weeks I was finally able to get an answer that I would be receiveing $300 back.
DO NOT USE THIS SERVICE PROVIDER! They are unreliable and even harder to work with. Very poor customer service.
Shipment Details
Origin State:
New York
Pickup:
Late
Destination State:
California
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
40023019
Quote or Order Cost:
$850
Car Condition
Report Review
I would like to report this review.
Please use the drop down below to select a reason to remove this review.
Duplicate Review
Please enter the web url of the two "Duplicate" Reviews.
Bad Language
Too Short
Other Reason
Bad Language
You will need to Log In to your account.
Then you will be able to run the "Non-Customer-Review" proccess.
