"I'll look into it" - must be a work mantra...
Reidar
Submitted this review about
Direct Connect Auto Transport
Review made Live: 10/17/2017 7:13:00 PM
This started off alright. Website, reasonable quote, order details, paid deposit. For some reason, the quote given was not what was charged (higher than the quote) when the order was placed. I emailed and called the office who didn’t know why that was happening but would “look into it”. I was moving out of state so I need to rely on people that say they will handle business. I’d sent supporting documentation to substantiate the discrepancy.
Secondly, there was no communication about the pickup having to be at a local dealer, something about the truck was so big. I hadn’t planned on that considering I live on a grid with space for four cars lined up on each road, which big trucks traverse daily. Whatever. Maybe the driver lacks experience. It’s the day before I have to drive my own rental for two days, so meeting at this surprise rendezvous point two miles from my house, and take an Uber back to get back to packing, took precious time out of that last full day I had. The driver asked when I would be available for delivery, and told him two days later, as was on the order.
I’d made sure that delivery could take place no earlier than two days after pickup. I spoke to two people in the office and made it very clear in email. Guess who calls me like a stalker a day early (mind you, I’m hauling ass in a uHaul myself, so I’m not talking calls while I maneuver this truck up I5, let alone spotty service, but hey, I’m in the middle of nowhere). I finally get to my lodging and the driver is ready to deliver and if I don’t call him, he’s leaving the car at the terminal. Well, I email some choice notes to the office, and they call back quickly and “will contact the driver and work on it”. I text the driver back saying it’s not the specific date, I’m available the following day as agreed upon.
I have no false hopes for a delivery at home, so he picks a meeting place nearby. Granted, the new neighborhood is a bit tricky will narrow roads and hills, so I get it this time. But like I said, some kind of clear communication prior to pickup and delivery to avoid an unpleasant surprise would be nice.
I’m still waiting for the office to get at me why I paid more than what my written quote was. Send emails, call, and more waiting. All this after I got an email a week ago saying the credit would be resolved. Then a message after that to please call the boss. I think I’ve done enough calling and mailing and sending and resending supporting documentation.
So, at this point, I have the BBB and a local consumer reporter looking into it.
Maybe I’ll get this solved by Christmas?
