Company Response Review Report Review
Beware of your driver!!

Samantha Submitted this review about Direct Express Auto Transport
Review made Live: 6/5/2012 10:49:00 PM
Have used auto transport direct over a year ago for the company I used to work for and the process was seamless for 3 different cars. However, this time with my personal car this was not the case. The pickup was very unprofessional being that it was 5 days late (I will not go into details other than I was told by the drivers manager that the driver was being detained by police). NOT PROFESSIONAL AT ALL!! Finally got my car after several headaches, multiple calls to the corporate office which resulted in no resolution. Finally got my car 6 days later which was very dirty. Would have drove myself if I knew how much a hassel it would have been. Beware who your driver is!
Shipment Details
Origin State:
Oklahoma
Pickup:
Late
Destination State:
Florida
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
122155
Quote or Order Cost:
$559

Car Condition
  • Vehicle was dirty
Company Response
Mike Rupers from Direct Express Auto Transport Submitted this response.
Response Date: 6/6/2012 8:43:00 AM
Our outstanding reputation including A+ rating with the Better Business Bureau speaks for itself. We are sorry that customer Samantha Snellen is dissatisfied with her shipment from Norman, Oklahoma to Lynn Haven, Florida. We remember making lots of phone calls on her behalf to resolve that situation. Next time we will do better. We wish Ms. Snellen much luck in all her future endeavors.