Company Response Review Report Review
Do not use this company

Todd Submitted this review about Direct Express Auto Transport
Review made Live: 2/27/2013 12:09:00 PM
Direct Express Auto was the first company I tried to use to ship my vehicle cross country because they solicited the best price. After quoting a great initial price, charging the credit card, and receiving a confirmation email, nothing else happened with this company. I gave them a week prior to the shipment availability to tell me if there was carrier moving west so I could make arrangements for one vehicle for my family, and I received no response. After 7 days in the availability period, I was assured that they would find someone moving west soon, if i was willing to expand the area where I was willing to drive to meet the driver. I agreed, and eight days later, with still no response, I told them that I would be using another service, and they didn't even seem to care. This company is not proactive at all.
Shipment Details
Origin State:
Tennessee
Pickup:
Never
Destination State:
California
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
137363
Quote or Order Cost:
$1052

Company Response
Mike Rupers from Direct Express Auto Transport Submitted this response.
Response Date: 2/27/2013 12:22:00 PM
Our outstanding reputation and thousands of very satisfied customers speak for itself. We are sorry that customer Todd Dahmann is dissatisfied with the service. We cannot guarantee ship dates, especially in winter, and nobody else can either or should not. The harsh winter weather the last couple weeks made it very tough on everybody. We wish Todd Dahmann lots of luck in all his future endeavors.