Placed order on a Friday, driver from their contracted carrier contacted me the following Monday morning ready to pickup within hours. I actually had to delay pickup until early evening because my spouse had driven the vehicle to work that day. If I just had to come up with a complaint about this experience, it would be that I could have used a call from the driver at least 24 hours before pickup. Then, he could have gotten on the road earlier because spouse wouldn't have taken the car to work that morning. But, as it turned out, we quickly, readily, easily, and painlessly worked out a mutually agreeable pickup time for early evening that same day.
Vehicle exterior was pretty dirty upon arrival (took two passes through the car wash) but hey, it was an open transport carrier, so duh! What would you expect? If dirt's an issue, get an enclosed transport carrier.
No physical damage to vehicle during consignment and transport was noted upon arrival. Vehicle was not transferred to any other carrier trailer during transport. The driver that picked it up is the driver that delivered it.
Direct Express Auto Transport was definitely the most cost effective transport firm of those that I had researched; they had good reviews from both customer blogs like this one and a couple of trade organizations alike. I, personally, give Direct Express Auto Transport high marks for contracting what turned out to be a high-quality auto transport carrier, and I hope that they pass along my report of 100% satisfaction to not only the contracted carrier but to the actual driver, and to his boss, as well. Job well done!
Shipment Details
Origin State:
Colorado
Pickup:
On Time
Destination State:
Florida
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
37682
Quote or Order Cost:
$750
Car Condition
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