Company Response Review Report Review
Communcations

Dale Submitted this review about Direct Express Auto Transport
Review made Live: 5/20/2014 6:56:00 PM
The company did not contact me prior to scheduled pickup date. I had to initiate contact on the pickup date provided by Direct Express only to be advised that it would be the next day. The next day, I never heard from the company and called them only to be advised that they would send a tow truck to pick up my vehicle to take it to their 'yard' the next day. After several contact attempts while the vehicle was in transit, I was finally advised that they were runninng late and delivery dates was continually revised.
The price was good, but... the timing and communication needs a lot of work.
Shipment Details
Origin State:
Nevada
Pickup:
Late
Destination State:
Ohio
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Yukti
Quote or Order Cost:
$700

Company Response
Mike Rupers from Direct Express Auto Transport Submitted this response.
Response Date: 5/20/2014 7:26:00 PM
Our outstanding reputation and thousands of very satisfied customers speak for itself. We are sorry that customer Dale Edwards is dissatisfied with the service. We had his BMW picked up three days after available and delivered seven days later on a 2,043 mile trip. That's actually pretty good service. We wish Dale well.