Our outstanding reputation and thousands of very satisfied customers speak for itself. We are sorry that customer Brian Hedger is dissatisfied with the service. We told Mr. Hedger that his shipping location north of Traverse City, Michigan would be a big problem, especially going to Salt Lake City, as few truckers run that route at any price. Money was not the issue as much as the lack of opportunity. We only accept a nominal deposit of $159, so it is impossible to pocket anything or play games with the carrier fee, an illogical assertion by Mr. Hedger. His deposit was of course refunded in full and we wish Mr. Hedger well.