Company Response Review Report Review
STOLEN PARTS

Tim Perry's Auto Submitted this review about Direct Express Auto Transport
Review made Live: 12/19/2017 7:29:00 AM
Transport driver barely spoke English ,had to meet 30 miles away , parts were stolen , direct express will not cover my loss as they assured
when I hired them, said " make the driver pay" BEWARE !!! I sent them before and after photo of my 2017 vehicle showing the missing parts,
Driver had my vehicle who knows where for 3 unaccounted for days. Do not believe this company will take care of your vehicle they wont they say they only cover if it get wrecked not stuff missing.
Shipment Details
Origin:
trenton, New Jersey
Pickup:
Not Provided
Destination:
milton, West Virginia 25541
Delivery:
Not Provided
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
194316
Quote or Order Cost:
$719

Car Condition
  • Items were stolen from the vehicle
Company Response
Mike Rupers from Direct Express Auto Transport Submitted this response.
Response Date: 12/19/2017 7:12:00 PM
Thousands of very satisfied customers beg to differ. We are sorry customer Timothy Perry is dissatisfied with the service. We spoke with the carrier owner of S T Transportation of Jackson, New Jersey, and he said that the driver reports there was no grille attached to the front of the vehicle upon pickup and he would never steal one if there were. What would he want with that? Nothing. As well, Mr. Perry emailed us that he agreed to meet the driver 30 "minutes" not "miles", away in West Virginia, which was his choice. We wish Tim Perry lots of luck with all his future endeavors.