Company Response
Mike Rupers from
Direct Express Auto Transport Submitted this response.
Response Date: 7/31/2018 2:42:00 PM
We are sorry customer Jared Lewis is dissatisfied. Mr. Lewis' 1976 Cadillac Eldorado is being delivered to an automotive repair shop because it leaks transmission fluid and needs continually refilled before starting. Mr. Lewis agreed upon setting up his order that his 76' Eldorado is ostensibly non-running. The carrier accepted the order with that precondition and extra $150 built in. It is not fair to change the deal after pickup. The carrier also informed Mr. Jared Lewis before picking up his Eldorado in Grants Pass, Oregon that he was having truck issues. Mr. Lewis was anxious to get it off that dealer's lot and said pick it up anyway and that he could wait. Now Mr. Lewis has changed his tune and is not patient. The vehicle is being delivered this morning to an auto repair shop in Kirkland, Washington as Mr. Lewis well knows. We do hope Mr. Jared Lewis enjoys his 1976 Cadillac Eldorado once it is repaired.