Company Response Review Report Review
Transport Car

Kenny Submitted this review about Direct Express Auto Transport
Review made Live: 6/12/2010 11:25:00 AM
I waited 15 days for them to schedule my car for pickup,"schedule only". and they could not even schedule. Not honest upfront, until I pressed and asked what was the problem. Finally talked to Mike and he told me there where a lot of cars coming out of California. I added an additional $50 to cost/driver and still did not happen. I called SPECIALTY MOBILE SYSTEMS and my my car was scheduled for pickup in 2 DAYS after I canceled with Direct. Call Specialty for honesty and good service!!! It also took a week + to get my deposit back from Direct. I probably would not HAVE got it back then or at all, if I had not called and pressed them.
Shipment Details
Origin State:
California
Pickup:
Never
Destination State:
Ohio
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
83492
Quote or Order Cost:
$950

Company Response
Mike Rupers from Direct Express Auto Transport Submitted this response.
Response Date: 6/12/2010 11:51:00 AM
Our outstanding record speaks for itself. We are over ten times larger than Specialty Mobile, who tend to charge significantly higher sums to transport vehicles. Kenny did not tell you that. We wish Kenny lots of luck in all his future endeavors.