Review Report Review
Review

Jim Submitted this review about Direct Express Auto Transport
Review made Live: 2/2/2011 10:02:00 PM
So who are you going to call?

Twelve years old, only 45,000 miles, not a ding on
the body, and my Miata needs to get from Connecticut
to Arizona.

It's all brokers. You call them, they call a trucker,
you pay their cut up front and you meet the trucker
with cash at the far end. All they need is a phone
and a web site - a really low-capitalization business.

And they've all got top ratings from the Better
Business Bureau which, according to ABC News, costs
them $400 to get, no investigation necessary.

Time is running out. So who am I going to call?

For no good reason I called Auto Transport Direct.
They took down my info and charged my credit card.
Four days later the trucker called from Boston and
said to meet him in Fairfield (the heads-up e-mail
got routed to my junkmail file) in three hours. I
meticulously photographed my car before he arrived.

The first indication that I might actually see my
car again was that he was driving a large flatbed,
not a multi-level car carrier. Nothing could get
dropped on my car, nothing could crush it, and it
wouldn't be a shell-game of on-the truck, off, on....
Then I saw that his license plate was Arizona. He
was local, in a sort of way. Then I saw that my car
was going to go on first and be shielded by the cab
from stones and whatever else might spring up in
2600 miles of early winter driving. I was hopeful.

My Miata arrived filthy dirty but undamaged, and I
am enjoying it on Sonoran desert backroads.

Would you have the same good luck if you call Auto
Transport Direct? I can't say. I can only tell
you what happened to my car. In the end,

Who are you going to call?
Shipment Details
Origin State:
Connecticut
Pickup:
On Time
Destination State:
Arizona
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
95402
Quote or Order Cost:
$900

Car Condition
  • Vehicle was dirty