Our outstanding reputation including A+ rating with the Better Business Bureau speaks for itself. Customer Cheng Chang Liu, aka Clay, packed the backseat and trunk of his vehicle. Mr. Liu was told upon pickup in Milpitas that if he did not remove the items that it would cost $125 extra in Overland Park. He signed the bill of lading agreeing, and now pretends in his review to have been hoodwinked, which is patently untrue. As well, no driver is going to wait around while Mr. Liu conducts business meetings. The carrier schedule is important too as other customers are waiting for their cars. We wish Mr. Liu lots of luck in all his future endeavors.