Company Response Review Report Review
Correcting Type of Payments Due to Carrier

Jerome Bettis Submitted this review about Domestic Auto Transport
Review made Live: 12/20/2009 11:10:00 AM
The overall process was easy and direct, without the exception of understanding, I believe, a national message board that is available to all transport carriers.

It appears that as the primary contractors, Domestic, appears to have little or no control over the subcontractor carrier, especially CKS Trucking, LLC, the initial carrier that abruptly canceled the pickup and lied about the reason and posted that the customer canceled the pickup, which clearly was a out lie. The second carrierMid AmericanAuto Trans met and completed the process as it was stated.

Again, Domestic appears not to have control over the payment process. It was stated that the payment could be a cashier check, money order or cash. I am glad that I had cash, because Mid American only wanted cash.

If this is a business based on the higher price posting for pickup, it is mandatory that Domestic clearly get an email from the contractor committing to the three forms of payments and communicating that to the customer that the subcontractor is in agreement with the payment that Domestic agreed to.

Please be advised and email this to CKS Trucking LLC that I will follow-up to file an administrative and/or legal actions for that interstate adverse practices.

Thanks and have a great holiday.
Shipment Details
Origin State:
Arkansas
Pickup:
On Time
Destination State:
Washington DC
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
380631
Quote or Order Cost:
$678

Company Response
terry Williams from Domestic Auto Transport Submitted this response.
Response Date: 12/20/2009 10:52:00 PM
Thanks so much for your review! So sorry about the payment issues... I've never had a carrier ask for no money orders until that moment. We did get another carrierquickly though who was so much easier for you to work with. So glad everything worked out! Take care Jerome! Definitely call me next time - (360) 834-6019 or Email: Tara@domesticautotransport.com!! Happy Holidays! ~Tara =)