Company Response Review Report Review
Fast Transport Time

Alison Submitted this review about Domestic Auto Transport
Review made Live: 5/29/2011 10:11:00 AM
I did a little research ahead of time and this company had great reviews, ratings & a decent amount of history. The coordination was surprisingly easy. Within an hour of giving Domestic Auto the go ahead, they had a driver lined up and pick up was a few hours after. My vehicle was delivered from Washington State to Texas in less than a week after my order in good condition.

A few notes I might mention to future customers:
1. The original quote price received is negotiable. I reduced their amount by approximately $1000 and feel like we could have still gone lower (considering that a driver jumped on my order in less than an hour). It's hard to say though - maybe the stars aligned and there just happened to be a driver going to and from my locations at that exact time.

2. While my POC indicated that it was illegal to ship items with the car, I couldn't find indication online anywhere that it was, and while the company strongly recommended against it, I had a few items shipped with the car which saved my family considerable trouble and cost on their end shipping items separately. I'm not saying stock your car up to the brim with items to weigh down carrier, but it might be ok to ship a few if needed. Just know that the items are uninsured, and it's at your own risk I guess.
Shipment Details
Origin State:
Washington
Pickup:
On Time
Destination State:
Texas
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
3915658
Quote or Order Cost:
$1100

Company Response
terry Williams from Domestic Auto Transport Submitted this response.
Response Date: 6/18/2011 2:34:00 PM
For professional and courteous service call Sherry at 206-687-9434 or email me at sherry@domesticautotransport.com........Thank you Alison for the four star review. I was very happy that you allowed me to transport your vehicle and that I was able to have your vehicle picked up so quickly. However I would like to clarify a few things about transporting that you mentioned below. The quotes that we send to you are NOT negotiable and the reason why I was able to lower yours is because our auto quoter had priced it a little higher than it should have and that's why I posted it for a lower amount. We price our transports based off the going rate that carriers are transporting vehicles on Central so that we can get your vehicles transported quickly in which I was able to do. The other thing that I would like to address is that Department Of Transportation clearly states that is Illegal to transport any personal items in a vehicle while a carrier is transporting it. If that carrier chose to let you do this then his job is on the line and he can be fined up to Up to $10,000 and that can be passed onto the customer legally per Federal Motor Carriers. Some transport companies tell you that you may have personal items in the car while in transport but look at the fine print because its says AT YOUR OWN RISK and that's exactly what it is. If a carrier gets pulled over for any reason and they find personal items in your vehicle then legally they can impound your vehicle on that spot and you will have a heck of a time getting it out of impound since your not with the vehicle. I just wanted to make sure our future customers know this and we really want nothing more than to help you transport your vehicles and make it stress and worry free. I will be happy to assist you with any future transports that you may have. Take care.