Jerrod, We apologize for the experience you had with the transport carrier during your vehicle shipment. Your pickup window was from July 26th, 2021 - July, 30th 2021. As your rep explained to you while booking your vehicle shipment, pickup and delivery windows are estimated and the transport carrier is allotted a 2-day grace period at pickup and delivery. Your vehicle was picked up on August 1st, 2021, which was within the grace period of your pickup window. Your vehicle was delivered on August 3rd, 2021, which is two days after the pickup of your vehicle. We hope this clarification helps. If you have any questions please feel free to give us a call. Thank You, Easy Auto Ship