Jim L
Submitted this review about Easy Auto Ship Review made Live: 9/26/2024 3:32:00 PM
We used Easy Auto Ship to transport our certified pre-owned BMW vehicle from Sarasota FL to NC. We selected the company because Forbes rated it highly and the agent we spoke to was courteous and knowledgeable. The agent assigned our job to 4A Transport. The driver did not understand English so we had to communicate with his manager. It was hard to obtain accurate ETAs and the driver had a lot of difficulty finding his way to our location and the fact that the communications had to go between his manager and the driver made it even more challenging. Our car was in pristine condition when it left the dealer's lot but upon arrival the right front rim was scraped. The agent at Easy Auto Ship filed a claim on our behalf but his claims office said the damage was not covered. Not a satisfactory response and very disappointing.
Shipment Details
Origin State:
Florida
Pickup:
On Time
Destination State:
North Carolina
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
34722053
Quote or Order Cost:
$645
Car Condition
Company Response Jackie Hall from Easy Auto Ship Submitted this response.
Response Date: 10/1/2024 5:26:00 PM
We've resolved all issues with this customer and he has agreed that he's satisfied and would be removing his review.
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