Company Response Review Report Review
Very Disappointed

DRay Submitted this review about EbidTransport Inc
Review made Live: 12/27/2013 2:17:00 PM
I wanted to leave a positive review, but unfortunately this company has left me no choice. They accepted and booked a bid from UShipIt (who is also on my negative list!) and then contacted me requesting more money in order to secure a trucking company. When I explained that they needed to talk to UShipIt and not me, I was given multiple excuses from a faulty computer system to blaming my treatment on an inexperienced employee. To their credit they did try to resolve the issue by refunding my deposit, and promised to keep the shipment scheduled even though they would not make any money on the deal. When I contacted the trucker directly, I was told that the transport had already been cancelled several days ago. EBidTransport had no idea it had been canceled until I called them back. They told me that they would put the request "back on the board," but have never contacted me since. I was so frustrated with the fiasco of trying to find a reputable transport company, that I decided to fly to Kentucky and drive it back to Colorado myself.
Shipment Details
Origin State:
Kentucky
Pickup:
Never
Destination State:
Kentucky
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
3738979
Quote or Order Cost:
$700

Company Response
Antonia Thomas from EbidTransport Inc Submitted this response.
Response Date: 3/27/2014 7:56:00 AM
Mr. DRay...We are sorry you feel you had a bad experience with our company..We do admit that we had no idea the trucker had cancelled the order which is why we refunded your money and decided to move this for free..We were never contacted by the carrier nor did he let us know on the internal system that it was cancel..and by the time we found another carrier you had already left to go get it yourself.