Company Response Review Report Review
Stole my money!

Mark McDaniel Submitted this review about Elite Auto Carriers
Review made Live: 2/10/2010 11:58:00 AM
These people ripped me off the $150 deposit. I paid them a up fron. I waited on them for a couple of weeks to get my vehicle shipped for the price they quoted me of $400. Heard one lie after another, until I finally gave up and went with another carrier. The said they would refund my deposit. Well it's 2 and 1/2 months later and they still haven't refunded my money. I have called every week up until now and they keep saying there accounts department just hasn't gotten to it yet. I even emailed them once telling them I would leave them a bad review if they didn't refund my money, and have received no response. These people are crooks!!!!!!
Shipment Details
Origin State:
Virginia
Pickup:
Never
Destination State:
Florida
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
9068-FB
Quote or Order Cost:
$400

Company Response
Rene H. Perez from Elite Auto Carriers Submitted this response.
Response Date: 5/6/2010 9:17:00 PM
I am sorry to hear that you were not satisfied with our service. We really don't like to ask customers for more money and we often pay the extra cost ourselves. However, in your case we weren't able to pay the full extra cost so we asked you to pay $200 and we would pay the other $200. I apologize for the inconvenience. Our terms and conditions do not change they are clear on our website.