Company Response Review Report Review
Damaged 1965 Bel Air

Michael E Marrocco Submitted this review about Enclosed Vehicle Transport Inc.
Review made Live: 4/30/2019 12:58:00 PM
Complaint Details On 02/21/2019, I had this company Enclosed Vehicle Transport in Glen Mills Pa, (DBA EVT specialized Logistics) transport my classic muscle car. They sent One Call Logistics inc and a guy named ( Ralph Jimenez) to transport my 1965 Bel Air from Las Vegas to Palm Springs and it arrived damaged. Two tie rod ends broken and significant damage to the body. The passenger side from the rear wheel to the bumper smashed in. Pictures available. He then tried to drop it off at the Palm Springs Convention Center for a McCormicks auction even when they saw the damage at the auction and refused to sign off on the car. He then got in my car and drove it somewhere he claimed he would have it fixed. He then returned and they agreed to sign off on my car and that is when the auction called me and told me what was going on. When I called the driver he lied and said there was no damage. When I told him I was going to file a complaint he threatened me and my wife and said he will come to my house if I did. Car sold at auction for thousands of dollars less than what it should have. I lost about 10 thousand dollars thanks to Enclosed Transport.
Shipment Details
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Pickup:
Not Provided
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Delivery:
Not Provided
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Review Details
Quote or Order Id:
Quote or Order Cost:
$0

Company Response
Kevin Dudley from Enclosed Vehicle Transport Inc. Submitted this response.
Response Date: 5/19/2019 11:39:00 AM
Michael, I’m very sorry damage occurred during transport. Please believe me when I say it wasn’t intended and I’m very upset about it. Michael called me the afternoon that the delivery took place on 2/21 to inform me damage had happened to his 65 Belair. I should have been made aware of this by Ralph, the driver that the damage had happened. I was very upset with Ralph that he didn’t contact me immediately when he made the delivery that damage had occurred. Since the delivery day I’ve called Michael many times and voicemails as well as e-mailing Michael asking him to return my call but so far I’ve been unable to speak with him. He did reply to two of my e-mails recently stating that he is very upset and he doesn’t feel there is anything to discuss. I completely understand Michael being upset. I’m upset that is happened as well. Again, Michael I’m very sorry damage happened. I do hope you will reconsider and take a moment to call me back. Sincerely, Kevin Dudley