In March of 2018, you did not fill out form and go to Uship.com. You went to Carship.com. I'm sorry you seem to have a problem that we proclaim our faith. Furthemore, your review is not truthful. 80% of your review is about the industry and has nothing to do with your experience of our company. The email about the auto transport industry was actually to get you to understand how things work so we could avoid this type of review. You booked over a week and a half in advance. At time of booking you were told not to expect a dispatch to come thru until the day your car was ready which was 10 days away. Even tho we told you that every single day sometimes multiple times per day you contacted us asking us when we had a driver. Your email and calls were manic in nature demanding your Toyota prius be shipped enclosed. We told you it took time. We stated we did have a driver for open transport but that you would have to pay about the same amount because they were our preferred driver but then you could stop worrying about having a driver. You asked me if I trusted them I said yes. You stated lets just go ahead and go with them then.You then made unusual demands such as requesting us send our drivers information which contains social security numbers and dot #'s to your car dealer and your insurance company. I can't understand if your review is about the industry baiting and switching or us. Its not possible for us to bait and switch you. There is no benefit to us. We charged you a $200 broker fee. That fee never changed. You want to make it appear to people reading that I pocketed the extra when in fact you paid the driver at delivery the balance. Auto transporters are given a bad rap. We do the same job as a realtor and make bids on your behalf. We don't own the trucks we are subcontracting out. Its the drivers decision what price to charge and if they give us a counteroffer than its your decision to say yes or not. I told you that you did not have to accept Gigi Lines offer for open but you did because you wanted a driver right now and were impatient and could not wait. I am not sure why you are referencing the BBB or the Attorney General. They would turn away your complaint. I made sure everything with you was in writing. You signed a contract and we have multiple emails from you. Furthermore, you stated your car arrived late. That is also a lie. Your car was to be picked up within +/- 2 days of pick up and arrive within +/- 2 days of delivery. This is on the dispatch sheet you received. So your car arrived on time. Lastly, your car came from California. It drove thru rain, sleet, snow, ice, salt and dirt. I am not sure what you were expecting but this is normal. You bring it to the car wash and wash the car like everyone else does. No one else makes a fuss. I answered every email you sent and responded to all your calls promptly. I want to touch up on the fact why I tried to cancel. It was because the $200 from you was not worth all the problems you were giving me. You were demanding and rude. At no point in time would anyone ever yell at a real estate agent if an owner refused an offer and countered. That is called brokering. The realtor would go to her buyer and present the offer. That is no different than what I did. No one would call the realtor a scam artist because she does not make the price. No brokers do. We only give binding estimates and if the price increases you have the right to refuse. Here are all the links proving he agreed to the price, signed the contract for open carrier, and that the dispatch sheet showing his car arrived on time.   Link 1 copy and paste https://drive.google.com/open?id=1xFUSHgMZY0MRwfC1vx0jE0qGAfQ1rVGx Link 2 copy and paste https://drive.google.com/open?id=16uCNggz4HMc37qWpZ0kiaoua3Xah2C76 Link 3 copy and paste https://drive.google.com/open?id=1a8-uby5z6SwX6RG6_zAGRDW2HPd7TiVh Link 4 copy and paste https://drive.google.com/open?id=189CvK1JSTUZC66igV2QH5L3rxTOMOHJB As a business owner I feel its time to fight back against these fake reviews.