Review Report Review
Rotten service

Fabian D'Souza Submitted this review about Estes Express
Review made Live: 7/2/2024 7:55:00 AM
This company's service is rotten to the core. This is my second experience with them, and it is no better than the first. Previously, closely to 50% of the shipment was smashed and beyond redemption. This time, I have been waiting for a delivery since last week, and each time there is a different story, and I have to keep repeating myself including correcting my phone number at least three times so far! Worse, they work with a home delivery partner called "Humble" in Massachusetts, who are even more ridiculous than Estes. Phone messages are not returned, and information is provided as drip-drip-drip, so each time one has to go through the torture of navigating their phone system, then speak with someone at the other end of the Pacific whose responses are so obtuse, you wonder if they are lifelings on Mars! Henceforth, I will always check if a vendor ships through Estes or Humble first, and if so, will not do business with that company. Rob Estes, where is your leadership?
Shipment Details
Origin State:
New Jersey
Pickup:
Late
Destination State:
Massachusetts
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
0970246337
Quote or Order Cost:
$379