Debee chose our economy rate which is not for people in a hurry. On our economy rate after 7 days we offer $50 of our broker fee to carriers and the customer offers $50 more each day until the car moves. There are NO extra fees unless the customer approves and Debee did not approve and we did get her car picked up and delivered at the ecomony price with Debee adding No money and our company paying an extra $104 to get this done. It goes to show you can't please everyone. We wish Debee well.