Company Response Review Report Review
Liars Liars Liars

Ryan Pero Submitted this review about Evergreen Auto Transport
Review made Live: 12/16/2010 4:49:00 PM
We were out right lied to. We are a car dealer in south west michigan and on Nov 29th 2010 we contacted Evergreen to transport a 2010 Jeep Liberty to Washington for one of our customers that had just purchased the Jeep. We spoke with Lori on the phone and she gave us a price quote and told us she could have it picked up within 7 days. 14 days later with the Jeep still not picked up we called and they said they we doing there best but for a extra $250.00 dollars they could garentee a 48 hour pickup even though they all ready had our money and were 7 days past there first quote. So we agreed to pay the extra $250.00 to insure a 48 hour pickup. Well let me just say this was just another big LIE. They once again did not pickup the Jeep within the aloted time so I called agian to here more excuses to why they did not do what they said they would to only find out that there solution would be to pickup the Jeep as soon as they could and put it in a holding yard for up to another 11 days. Just another small detail that they left out. Needless to say that our customer is none to pleased. So after 19 days and a Jeep still siting here and one mad customer and alot of money and time spent for nothing I canceled my order only to find out that it will take up to 30 days to refund my money. Only time will tell if I will ever get back but if it goes anything like the rest of the experice Im not counting on it. I have transported hundreds if not thousands of cars in my life time seeing that I do most of the purchaseing for our dealership and have never had such a poor experence. Please do your self a favor and use anyone other than Evergreen this was the worst experence I have ever had with any company.

Ryan
Shipment Details
Origin State:
Michigan
Pickup:
Late
Destination State:
Washington
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
544888
Quote or Order Cost:
$1064

Company Response
Amy from Evergreen Auto Transport Submitted this response.
Response Date: 12/16/2010 5:29:00 PM
Hi Ryan, We are sorry. Blizzards in the midwest delayed us the first time and we can get it picked up, but not delivered until after Christmas. Many drivers take Christmas off to be with their families. We have no cancellation fees or penalties as always and you will recieve a 100% refund. We are not perfect. Our outstanding record speaks for itself.