Review Report Review
Avoid at all costs!

Kevin Submitted this review about Exceptional Auto Transport
Review made Live: 12/28/2013 11:27:00 AM
Quickest version: No no no no no stay away, pick a different shipper. ***BBB rating F***

Quick version: They are nice until they get your non-refundable deposit, then they disappear. Mistruths everywhere. They are excellent at avoiding you and giving you any information. They lowball the quote to get you under contract and off the board and then cant actually land you a driver. No calls or emails will be answered or returned during this time

Full version:

Todd was wonderfully pleasant and we talked about life while getting the quote finalized and the contract signed. He then told me that the car would be picked up almost for sure on the first available date of the 18th, and if something went totally awry, then it would be picked up no problem on the 19th. As soon as their non-refundable deposit it put in their account, the goose chase begins.

I would receive multiple calls from representatives, each telling me a different story about what was happening with my driver or what they were waiting on. Insurance papers not coming through, driver is stuck at the auction for the weekend, driver's truck broke down, etc. All of the representatives were tight lipped and busy and didn't have any information to share except for their prepared statement they called me with. All except Todd, he was always very nice and respectful whenever I could get him on the phone. He never provided me with a truthful answer, and he was amazing at avoiding me at all costs.

Around 6 days after the car was supposed to have been picked up, Todd called back once finally, and stated that he was shocked no one had taken care of me and that the customer service line was not answering and not calling back. He promised someone would call me back within 30-45 minutes with a solution to my problem and that they would take care of me. That was 5 days ago and is the last time I have heard from Todd or ANYONE in the company. They are just gone.

I called the customer service line, Todd's line, and I even found a local number for them in florida and left a message and no one responded. I sent several emails and had no response.

This was the craziest, shadiest interaction I have ever had shipping a car and I am still in shock that these guys have been able to be in business longer than a month and are still ripping people off. The deposit is stated in contract as non-refundable because its payment for their efforts and if they can't find a truck at that price then you're out of luck.
Shipment Details
Origin State:
California
Pickup:
Never
Destination State:
Utah
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
109770
Quote or Order Cost:
$450