In July 2014, I contracted with exception auto transport to ship a car from Orlando FL to Gilbert AZ. I had previous problems shipping this car to Orlando with this company so they said they would give me a discount on my next shipment. Since I would get a discount I chose exception auto transport over other shippers. With the discount I was quoted $1,100 with $100 of that taken as a deposit and $1000 due at drop off.. The $100 was charged to my credit card and I notified the auto shop in Gilbert Az receiving the car, that the payment at delivery would be $1,000..
Now on the day of delivery, to my surprise the receiving auto shop calls me and says the driver wants $1,100 from the shop to drop off the vehicle. I contact exception auto transport customer service and I was told to have the shop pay the $1,100 and i would be refunded the extra money ($100) . After this I`ve been getting the run-around ever since.
At first exceptional auto said I needed to e-mail their accounting department to get the refund. I did this and called back . Then they said they were waiting on the driver to mail them a check for the refund. A few weeks later i called back and now they said their company was recently acquired by another company and they're waiting for the other company to issue the refund. I call back a few weeks later and the supervisor said he`ll look into it and call me back. Now weeks later I call back again. This Superior said he`ll forward it to corporate and to call back. I call back the next day and he says they haven't responded yet but will respond by the next day. I make a call the next day again and now the supervisor "had just left 5 minutes prior". I ask customer service for the corporate phone number and I am told there is no corporate number. and i can only contact them through info@exceptionauto which is just the general business e-mail address. I`ve asked for other supervisors and was told i can only talk to the accounting supervisor ... I was at the point where i called everyday and I either got put on hold for 45 minutes or i just got sent directly to voice mail. Ive left messages with no reply.. Ive filed complaints with the better business bureau, consumer affairs, the DOT and have not gotten a resolution to the issue
Shipment Details
Origin State:
Florida
Pickup:
Late
Destination State:
Arizona
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
140014
Quote or Order Cost:
$1100
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