Review Report Review
Military Move

Katelyn W. Submitted this review about Exclusive Auto Carriers
Review made Live: 11/1/2013 4:02:00 PM
In September I was contacted by Andy about moving my husbands car from FL to OR for our military PCS. He reassured me everything would go smoothly- we had a pickup date, delivery estimate but no driver yet. My husband and I contacted Exclusive Auto Carriers about 7 times before the moving day (Friday Sept. 13th) because we were never given a driver. On the day the packers are at our house, they ignored every phone call and e-mail and we never heard from them. We went home for a few days to Jacksonville where we decided, very angrily, that we would have to find another company. We did and they shipped my husbands Escape with no problems. However, on our drive out to Oregon, 3,300 miles from home, Andy calls me TWO WEEKS AFTER our car was supposed to be picked up from Panama City Beach with "great news" that they finally had a driver. I quickly told him we were already in LA.. this was a MILITARY MOVE we did not have two weeks to wait! He hung up the phone on me and the NEXT DAY charged my card $150. We have disputed the charge with Navy Federal but it's still sitting on my credit card, which I adamantly pay off every month. Two months later I'm still fuming at how this company runs their business and I would never recommend them. The adaucity to charge a young military family because of their incompetence is just outstanding and I have no respect for people like these.
Shipment Details
Origin State:
Florida
Pickup:
Never
Destination State:
Oregon
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
29131-DQ
Quote or Order Cost:
$1150