Review Report Review
An Honest Review - Please Read for your Sake

Michael G Submitted this review about Exclusive Auto Carriers
Review made Live: 12/18/2013 4:12:00 PM
I am writing this review because I want to help other customers avoid the potential hassle, distress and monetary loss that I experienced in dealing with Exclusive Auto Carriers.

My initial point of contact was Andy Samartino. He explained that I would have to put down a fully refundable deposit that would be applied towards my total payment once a driver was arranged. Neither turned out to be true. First, he arranged for a driver to pick up my car prior to the date that was agreed upon and before my car was available to be shipped. When I declined to use this driver due to the fact that my car wasn't yet ready to be shipped, he charged my debit card for the deposit. When I confronted him about this, he was dishonest and deceitful about what had happened and claimed that I had forfeited the money based on the terms of our agreement (which was a farce).

I finally got through to the man in charge, Nick, who seemed like a nice guy. I explained to him the situation over the phone and he seemed to empathize with my situation- he promised that he would reimburse me immediately. After a week passed with no reimbursement, I got through to Nick again (which is no easy task) and he lamented the fact that I had not yet received the reimbursement, once again promising to get it to me immediately. It has been three months since I last spoke with Nick. The people who work there now screen and dodge my calls, of which I've made over 25 from two separate numbers. They refuse to speak with me whatsoever.

In addition, I did end up getting my car shipped by another company for $400 less than Exclusive was quoting me. I was told that the price they were quoting me was the lowest possible price and when I questioned Andy about this, he flipped out and berated me in a most unprofessional fashion.

There are plenty of other details I could share but I think the experiences I've shared above are sufficient to make the point. These guys may sound charming and helpful over the phone, but they are not trustworthy businessmen. IF YOU WISH TO AVOID LOSING MONEY, WASTING TIME AND BEING MISTREATED I suggest you choose another company to ship your vehicle.
Shipment Details
Origin State:
New York
Pickup:
Never
Destination State:
Louisiana
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Andy, Nick
Quote or Order Cost:
$1000