Executive Auto Shippers refuses to take any responsibility for the damage to my car!
And so I am writing this review in the hopes of saving other innocent consumers! Executive Auto Shippers had rave reviews, that is why I went with them, but consumer beware if you are the lucky (or unlucky) one where your car actually gets damaged, the folks that own this company are not going to take responsibility at all - you will be on your own to pay for the expense from someone else's mistake!
Here is my true story of how my car got damaged being shipped from Rhode Island to Hawaii: (of course I am only providing the highlights to this hellish ordeal)
The whole experience started out shaky and got worse from there. The driver that came to pick my car up in Rhode Island was a nice guy but was very late picking my car up. We had to connect 10 times on the phone before he actually came to get my car. He loaded it on the trailer and drove it to California, where the story gets worse! My car was lost for two weeks before the subcontractor that Executive Auto Shippers contracts with to ship my car from CA to HI was called. And that was only after I CALLED EXECUTIVE AUTO SHIPPERS!
Once the car was found it could not be loaded on the ship because the clutch had been completely burned out by someone that did not know how to drive a clutch. The clutch was working when Executive Auto Shippers picked the car up, it had to work the driver had to DRIVE it onto the vehicle transporter! And it had to be driven OFF THE TRANSPORTER. A car without a clutch does not drive.
I had to pay for the towing fees to tow the car from the Port to a Honda Dealership in Long Beach. The service manager at the Honda Dealership said the clutch was broken by someone that did not know how to drive a clutch. The car was revved to an extreme level and then jammed into a lower gear completely damaging the fly wheel and breaking the clutch. Keep in mind that all of these arrangements had to be made from Hawaii.
It cost ME $2,000 to REPLACE the burned out clutch and another $225 to tow the car back to the port to be shipped to me in Hawaii. I had to rent a car for another $750 so I could get to work my first week on the Island and then take the bus the rest of the time while waiting to get my car delivered. UNBELIEVABLE! My car was also ultimately late getting to me.
Executive Auto Shippers will not take any responsibility for the damage to my car.
They have been somewhat in contact we me during the process, but I have had to do most of the following up with them, its all smoke and mirrors. They want to say, "yes we are in communication with the client"but they are not taking responsibility.
They keep blaming their subcontractor for the damage and not making it right!
I want to be clear, that this is NOT A MECHANICAL PROBLEM (BECAUSE THIS IS THE EXCUSE THEY WILL USE) my clutch was entirely replaced in December of 2014 - BRAND NEW CLUTCH after driving 108,000 miles. This indicates that I know how to drive a clutch. The car was given to Executive Auto Shippers in July 2015 to ship the car to Hawaii and the clutch was destroyed, making the car non-drivable! It sat at the Port for 2 weeks, then the whole fiasco with getting it fixed AT MY EXPENSE!
Correct me if I am wrong, but is it not Executive Auto Shippers responsibility to deliver my car to its final destination, without damage????? And to NOT blame a subcontractor that they hired to do a job for them on behalf of a customer, for damaging a client's car and then say hey it's not my problem! It is your problem, you are the one who hired the subcontractor!!!!!!
As a reminder to what I have already declared in the beginning of this review:
Executive Auto Shippers refuses to take any responsibility for the damage to my car!
And so I am writing this review in the hopes of saving other innocent consumers! Executive Auto Shippers had rave reviews, that is why I went with them, but consumer beware if you are the lucky (or unlucky) one where your car actually gets damaged, the folks that own this company are not going to take responsibility at all - you will be on your own to pay for the expense and you weren't even involved with the car!
That is scary when you are talking about your car or other possessions possibly being damaged or lost.
Shipment Details
Origin State:
Rhode Island
Pickup:
Late
Destination State:
Hawaii
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Betty
Quote or Order Cost:
$2200
Car Condition
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