Heather, while Express Auto Transport acknowledges your disappointment in our service, it is important that the facts about your experience are explained. The initial quote that you received was a computer-generated estimate. The quote was based only on the information that you provided. This estimate included a disclaimer, informing you that the actual price could vary within a reasonable range. The Transport Specialist did speak with you and explained the recommendation for an additional $155 to be added to the quote in order to assure timely and quality carrier assignment. Please note that Express Auto Transport offered you the option to stick with the original quote and it was you who ultimately decided to add the additional $155. Regarding the pick-up, we do not have specifics on file regarding the cause of the driver’s delay. However, he did communicate the delay and attempted to make pick-up arrangements. In terms of the complaint regarding the location of the pick-up, unfortunately some carriers are restricted from traveling on residential streets due to the size of the carrier and/or the ability to navigate (turn around). This is to ensure the safety and security of the carrier, the vehicle being transported, and the property and individuals in the vicinity. The reference to the phone call about the delivery is unclear regarding the specific nature of the conversation. Carriers do try to work with customers and can offer alternate drop-off locations to accommodate the customer’s needs. Heather, clearly you denied this inquiry, and the vehicle was delivered to your home in satisfactory condition. So, it is hard to perceive how his attempts to simply offer an alternative were seen as a fault. When unexpected delays or schedule changes occur, we recognize that this is frustrating for the customer, as it is for us. It is unfortunate that in this case, attempts to manage these inconveniences have been perceived as poor service on our part. Obviously because Heather has worked with Express Auto Transport before, she knows that the critical portrayal within this post is not characteristic of the typical service she has received in the past. Ultimately, Express Auto Transport expresses our sincere regret to Heather for the negative perspective regarding this experience.