Express Auto Transport is particularly alarmed to receive a review with such harsh accusations. The details of this particular transport are an unfortunate and rare occurrence. Allow us to address each of the issues from this complaint. 1.) When pick-up is at a dealership, the driver is instructed to make sure that the pick-up occurs when someone is on-hand to hand over the vehicle. In this case, the driver did obtain the dealership’s hours of operation. He was not aware that the vehicle could be scheduled for detailing. If Express Auto Transport had been notified of the potential scheduling conflict, arrangements could have been made to avoid it. 2.) Express Auto Transport did dispatch a truck on two separate occasions and both times there were unforeseen difficulties. Occasionally, variables occur that are outside of our control, including truck breakdowns, weather, driver illness, etc. When these inconveniences occur, our transport specialists work diligently to find alternate means to make the transport happen in the most timely and cost-effective way. Unfortunately, sometimes the customer is unsatisfied because things did not go as smoothly as they had anticipated. But even in situations that are undesirable, Express Auto Transport remains accountable and focuses on finding the best possible solution in the midst of difficulties.