We find Sue Chase’s review a bit ironic. While the overall review is only two stars, she has rated Express Auto Transport with four and five stars for all the subcategories listed. Unfortunately, auto transport is not an industry with fixed rates. Estimates are provided for every transport because there are many variables that are factored into the cost of each transport. These include not only the location, but also the fuel costs, carrier availability, route flexibility, and the overall transport demand at a given time. This is why the estimates provided for her transport and her daughter’s may have been significantly different. As the review demonstrates, each transport is independent. Experiences can vary simply due to the changeable dynamics of the transport industry. However, the focus remains fulfilling the customer’s expectations to the best of our ability, which is why Ms. Chase was granted the $300 discount to receive the same price as her daughter. We work to keep each pick-up and delivery on time and within budget, while maintaining the highest standards of safety and quality.