Company Response Review Report Review
NEVER PICKED UP

Brad R Submitted this review about Express Auto Transport
Review made Live: 12/1/2008 4:27:00 PM
My truck was to be picked up within 2 weeks after making the arrangements. Then dropped of 10 days later.Now this is not your average pickup truck, it was lifted w wheels and tires but I was assured that would not be a problem as long as it was less than 7' tall and less than 8'6" wide. (which it was)The arrangement was made on Sat. Tues they called and said the truck would be picked up on this Sat(in 4 days) I was pleasently suprised! Saturday I received a phone call telling me my truck would not being picked up today because it was lifted! I explained to the customer service rep that all that was discussed and that was not supposed to be a problem.They said it was due to the placement of cars on the truck, mine wouldn't fit due to is size. They told me that it would go on the next truck for certain. Well 6 weeks after my arrangements were originally made my truck was STILL sitting 2800 miles from is destination, because it was never picked up! They kept beating around the bush why my truck hasn't been picked up and wouldn't give me any time period as to when it would be. I had enough!!!! The only thing good about this company is, they gave me my money back when i fired them. STAY FAR AWAY from this company, that all i can say.
Shipment Details
Origin State:
Oregon
Pickup:
Never
Destination State:
Pennsylvania
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Brandon
Quote or Order Cost:
$1395

Company Response
Mark Groteke from Express Auto Transport Submitted this response.
Response Date: 12/9/2008 5:28:00 PM
Express Auto Transport regrets Mr. Raube was not happy with the service he was provided. He selected our standard service. Our standard service does not guarantee any specific pick up or delivery dates. We did provide dimensions of the vehicle to the carrier. However, the carrier miscalculated the space available on the transporter and had to move on. Once we were informed of this issue, we continued our efforts to assign his vehicle to a carrier as soon as possible.