Company Response Review Report Review
Very poor service, absolutely would not use agian

Cox Submitted this review about Express Auto Transport
Review made Live: 2/22/2009 5:50:00 PM
Nothing went right with this service. The first company salesperson/rep that we dealt with took the order and ask us to have the truck ready for pickup the next day. He assured us it would be picked up within two days. Thirty days latter it was finaly picked up. This was only after atleast ten other conversations with various company personnel. The assigned rep talked to me one time after the sale. Did mention we paid up front for next day service. After the rep got our caller ID he would not answer or return our calls. I finialy got to talk to the service manager, Brandon. He did receive my calls and did try to finish the job. The bottom line is they did not live upto what the sales person offered. We have since heard that this company does have a bad reputation among the haulers and has difficulty getting the haulers to accept the their loads for delivered. For the cost of the lease car, we could have choosen one that cost twice as much and still come out cheaper.
Shipment Details
Origin State:
Kentucky
Pickup:
Late
Destination State:
Washington
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Cox
Quote or Order Cost:
$1200

Car Condition
  • Vehicle was damaged
Company Response
Mark Groteke from Express Auto Transport Submitted this response.
Response Date: 2/25/2009 11:21:00 AM
Express Auto Transport regrets that Mr. Cox feels his transport did not go as well as he had hoped. However, we feel that he is not being completely accurate in his discription of what took place. Mr. Cox chose our standard service, which does not guarantee specific pick up or delivery dates. We do not know what Mr. Cox is referring to by "paying up front for next day service." Mr. Cox paid a deposit, which is required for all of our transports. As for Mr Cox's representative not answering or returning calls, he or his wife spoke to their reprentative on at least five seperate occasions. As for Mr. Cox's claim about Express Auto Transport having difficulty finding carriers willing to except our loads, it is simply not true. We have a fleet of our own carriers and we we have a network of trusted carriers that haul for us on a regular basis.