Company Response Review Report Review
Dishonest Dealing

Bill Loper Submitted this review about Express Auto Transport
Review made Live: 3/25/2009 2:37:00 PM
Do not use these people, they are crooks.i contracted with them to have a bike delivered i purchased on ebay. I paid them up front, and they promised pick up within 10 days. I called 13 days later after being told they could not find a driver to pick up for the amount i paid. I told them to cancel order and was told i could not get my money back for the prepayment. Brandon was very rude and uncaring. Do not use this company. They are very dishonest.
Shipment Details
Origin State:
North Carolina
Pickup:
Never
Destination State:
Florida
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
903133446
Quote or Order Cost:
$645

Company Response
Mark Groteke from Express Auto Transport Submitted this response.
Response Date: 3/25/2009 3:23:00 PM
Express Auto Transport regrets that Mr. Loper feels he was not treated fairly by our company. However, to call us crooks is unjustified and we will not tolerate it. We made no guarantees to Mr. Loper in terms of pick up and delivery. He was given the normal timeframe for a move of this distance, vehicle type, and carrier type. Mr. Loper chose to cancel his order thirteen days after his ready date and as per our terms and conditions, he will forfeit $100 of his deposit. Brandon was not rude or uncaring towards Mr. Loper, he simply told Mr. Loper that due to his choice of canceling after thirteen days, Mr. Loper would not be entitled to a full refund