Company Response
Mark Groteke from
Express Auto Transport Submitted this response.
Response Date: 7/18/2009 10:21:00 AM
Costa has made a lot of claims with no proof. Costa first claims to have been guaranteed assignment to a truck within 1-7 days. Over 90% of our orders are assigned within 1-7 days. The fact that Costas main point of contact is no longer with Express Auto Transport is irrelevant due to Costa being reassigned a new main point of contact. As for Costas slow pay claim, unfortunately there are companies that feel they make themselves look better by downgrading other companies. Costas final unfounded claim is that Express Auto is only interested in taking deposits and not moving vehicles. We have been in business since 1996 and members of the BBB. If Costas claims were true there is no way we could still be an industry leader.