Company Response Review Report Review
Auto hauling

Stephen Bartram Submitted this review about Express Auto Transport
Review made Live: 10/19/2009 12:45:00 AM
Andrew Benson was the Express Auto Transport Transport Specialist that I dealt with. He was very friendly and provided answers to any questions that I had. My vehicle was not in running condition, and he explained why there was an extra charge for that. A hauker with a winch had to be avaiable.



The haulers communicated very well, have excellent equipment, and provided a quick professional service. I would use them again. We had several phone conversations to keep me informed of their progress on the delivery. Very "painless" process.
Shipment Details
Origin State:
California
Pickup:
On Time
Destination State:
Missouri
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Y9081025349
Quote or Order Cost:
$1145

Company Response
Mark Groteke from Express Auto Transport Submitted this response.
Response Date: 10/19/2009 4:37:00 PM
Stephen, We are very glad the move met your unique needs. Even when a vehicle is inoperable, we have the experience and contacts within the business necessary to get it moved right and in a timely manner. Letting customer's know of potential extra cost or time delays go a long way towards building customer trust and enhanced service.