The most incompetent and inept service provider you can find.
Suchitra Jain
Submitted this review about
Fidelity Auto Shipping
Review made Live: 1/27/2021 7:12:00 AM
If I could give less than 1 Star to their service, I would.
These people are the most unprofessional, Irresponsible, and inept providers in the entire United States I can find. I learned my lesson the hard way by choosing your service.
Don't waste your money, time, resource, and most of all your piece of mind by choosing these guys.
Very irresponsible and absolutely crap level service. I have never seen any service provider this incompetent; their representative Barbara would never answer your calls for days after you pay the money, her interest is only up to taking our money. Their manager would call to threaten us, he bullied us and tortured us. The emotional trauma and stress are unimaginable.
These guys went beyond their limits to destroy the vehicle in all forms and shapes. while it seems they found it joyful and had the audacity to take all the extra money. Both vehicles are damaged beyond imagination, Antenna has ripped apart, the side doors have scratches visible to naked eyes. A portion of the rooftop is ripped and has dent wounds. now Fidelity Auto Shipping is no longer responding to our calls. nor they delivered the vehicle. they parked the vehicle on one of the streets without even ging us the keys. I am filing the Police complaint today.
We have documented the vehicle state before handing it over and have the videos and photos before and while loading it onto the vehicle for hauling. The truck is a 2020 model, well preserved, owned, and driven by a woman. it took these knuckleheads a few days to destroy it. 2 days ago the vehicles came in an unacceptable state. We refused to take the delivery unless fixed and compensated and did not sign the papers when we tried to reach them multiple times. None of them would respond to any of the calls/voicemails/email/or messages. I am not surprised, that's what con artists would do. These guys should be ashamed of themself for living a pitiful life with the money you earn by cheating people. I don't know how these guys are in the business.
They never answered our call but answered the driver's call and instructed them to drop the vehicles anywhere. He said, he has the instructions from Fidelity auto shipping to drop them wherever he pleases to do so and the company wouldn’t care. He said every word knowing he was on camera and we recorded every single word and conversation with his consent.
He further added that the vehicle damages look like it has been done with deliberate efforts. This shows how irresponsible these guys are and their level of inexperience and incompetence in service. Our Son wrote a review about them and they bumped the charges by $450-00 as it was not in their favor.
Its been 2 additional days after this incident and none from this irresponsible group has even tried to reach us. Neither they deliver the vehicles to us with proper records, nor the car and bike keys they are disconnecting all outcalls as soon as they see our numbers on their caller ID.
They collected $8100.00 + USD for the shipping and customs clearance and import charges. Our vehicle VIN number starts with 1 and import charges shouldn’t apply to us. Even if they do we should be provided with a copy of the importation document and payment done so we can register our vehicle legally. None is done nor do we have our vehicles rightfully delivered.
Luckily, we informed every single person who spoke to us over the phone (and bullied) before the call that they are on record and recorded all the phone communications we had, even the way their manager bullied us. These contribute solid evidence as per our lawyer. I had enough of this crap that I am now prepared to fight the legal battle. These guys destroyed my vehicles worth 80K, I wouldn't mind dragging you to a place wherever you deserve to get justice.
I gave enough opportunities to discuss peacefully before involving our lawyer any further. but the person who called ( Eddie maybe) said he don't care. I will wait for a day or more to make the move. I am prepared to fly down to Florida to file a case if necessary, They hide their faces under deep shame, they know they are guilty so they wouldn't respond to my calls. I Recommended all 13 families who are preparing the replocating from Calgary, not to use this incompetent service. I recommend who ever reading this review the same,
