Finally on Tuesday 1 Dec. the car was delivered. For the sake of full disclosure I will also say that it had no damage (enclosed trailer), and that the driver was most pleasant.
One last thing about First Class Auto Transport and Lamb Transport: their utter silence during the last few days when it became apparent that I was, after all, to suffer through this constantly delayed delivery without any facilitations is a testimonial to their overall lack of any substantial customer commitment. I guess it’s easy to be the hero when everything goes smoothly, but one’s worth must also be calculated when the **** hits the fan.
In their case I can honestly say that I am totally unimpressed with the effectiveness shown by but companies when put under pressure.
In summary: following this experience I wonder why anyone shipping a car would need the assistance of a broker (in my instance I used a broker out of sheer ignorance of how the process works): it’s not like the carriers’ phone numbers and addresses are only available to a select few: everyone can access them and obtain direct quotes. If anything, when complications arise having to rely on a double layer of bureaucracy – as it were – created by the existence of both a broker and a carrier issues seem to be more difficult to resolve.
Shipment Details
Origin State:
California
Pickup:
On Time
Destination State:
Virginia
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
24838-RT
Quote or Order Cost:
$1500
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