Company Response Review Report Review
Let the Buyer Beware

Jeff Submitted this review about Fleet Express Auto Transport
Review made Live: 4/24/2013 2:05:00 PM
So after reading the wonderful accolades for Barry Wilson, I contracted with this company to transport my vehicle at a price of $1,300. This amount was written into the contract.

At 8pm the night BEFORE the vehicle was supposed to be picked up, Barry called to notify me that their price was being increased to $1,485 due to a "mistake." I called him the next morning and canceled the order.

This is not a reputable company and I would not advise others to use their services.

FOLLOWUP
To all potential buyers, here is what happened to me after I canceled the order due to their unethical post-contract price increase. Read from the bottom up. - Jeff

From: Richard Kelly [mailto:richard@fleetexpressautotransport.com]
Sent: Wednesday, April 24, 2013 2:36 PM
To: Jeff
Subject: Re: Contract/shipping price?

HEY JEFF YOU SIGNED A CONTRACT...AND THE INCREASE ON THE CONTRACT YOU SIGNED STATES YOU WILL BE CHARGED 40 DOLLARS FOR ADMIN FEE.. READ THE CONTRACT THANK YOU HAVE A GREAT DAY

On Tue, Apr 23, 2013 at 9:29 PM, Jeff wrote:
Richard,

Barry called tonight at 8PM (the day before pickup) to say that your price is being increased from $1,300 to $1,485 because you guys made a mistake on the quote? My contract says $1,300 for a non-running 1948 Dodge D-100. That is what we agreed to and I will not pay the increased price. If you guys want to cancel with no fees or penalty on my part I'm willing to do that, but we won't pay any deposits or administration fees for a mistake on your part.

Please let me know what you decide ASAP so that I can make other arrangements. I've been deleting other quotes because I had committed to your company at the agreed-upon price. My cell number is (301) xxx-xxxx.

Thanks,

Jeff
Shipment Details
Origin State:
Arizona
Pickup:
Not Provided
Destination State:
Maryland
Delivery:
Not Provided
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
27119-RR
Quote or Order Cost:
$1485

Company Response
richard kelly from Fleet Express Auto Transport Submitted this response.
Response Date: 5/2/2013 11:58:00 AM
CUSTOMER MISREPRESENTED THE VEHICLE TOLD US IT WAS RUNNING...COME TO FIND OUT IT WAS'NT THAT WAS THE ONLY REASON FOR PRICE INCREASE...HE WASN;T CHARGED A DIME FOR ANYTHING