Company Response Review Report Review
so called car pickup

jeff martell Submitted this review about Fleet United Auto Transport
Review made Live: 7/25/2005 2:27:00 PM
Six weeks ago I contacted this company to have my car picked up and delivered because I would be moving across the country. The move in itself was enough stress, but to make matters worse I had to contact this company myself two days before I was to leave on this monumental move. I was told by a gentleman who said his name was "BILL" that my car was not on the schedule to pick up yet. i then asked why and was informed that my car was not considered top priority. he then asked why I did not bring my car 40 miles away so that he might be able to accomodate this pick up that was scheduled so long ago. My wife and I had given a total of five ways to contact us and yet neither one of us was worth the phone call to possibly transport our car ourselves to this pick up location. Under most circumstances when a company makes a mistake they take the time to make a phone call and attempt to rectify the situation they themselves have created. This company cashed our money order and never made ANY attempts to live up to the contract they had us agree to. If you cherish your money, your time, and your car I suggest you go with another company. This was the WORST display of customer service I have ever encountered. I got nothing but lies and deceit every time I tried to get an answer. They never even said sorry for being complete idiots, and causing so much un-necessary stress.
Shipment Details
Origin State:
Florida
Pickup:
Not Provided
Destination State:
Nevada
Delivery:
Not Provided
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1601
Quote or Order Cost:
$795

Company Response
from Fleet United Auto Transport Submitted this response.
Response Date: 7/25/2005 2:27:00 PM
Customer is stretching the truth on this transport. First and foremost he did book a few months in advance. The unfortunate thing is prices in the industry have risen since then. But of course we tried to honor the quote. His vehicle is also in the Florida Keys, which is a very difficult spot. This customer got good customer service, he just did not hear what he wanted to hear. And 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