Company Response Review Report Review
Unwarranted additional cost

David Submitted this review about Flofield Inc.
Review made Live: 11/19/2009 3:57:00 PM
I was quoted $769 to ship car from NY to CA. Flofield was the broker, they then find a trucking company. I selected standard pickup on the contract Standard pickup is defined as 5 to 10 days from 1st available pickup date. I was called by a trucker asking to pick up car on 1st available date. Trucker had another pickup 30 minutes from our house. I said yes, thinking this was convenient to all. When car was delivered to my college student daughter in California ( I am in NY) 9 days later, she was told there was an additional fee due of $175. While she waited for car, I called Andy at Flofield. He said car had an expedited pickup, and this was the additional fee. If I refused to pay it, the car would not be delivered, and would be put in storage. I called my daughter and directed her to go an ATM to get more money. I feel we were held hostage to something I never agreed with. My daughter had a midterm exam in 2 hours, we had no choice but to pay. Andy told me to read the contract carefully. Well I read it, and I my attorney has read it. It is not my responsibility to tell the trucker not to pick up my car because he is too early for standard pickup.
I was never advised of any additional fees. I believe we were treated unfairly, and my attorney is sending a letter of complaint to the NY State Attorney Generals' Office. I intend to take Flofield to small claims court, and file a complaint with Paypal, and The Better Business Bureau.
I was also given a $500 gas card which appears to have a lot of gimmicks attached. There is a $10 registration fee. You must purchase $100 of fuel at one brand of gas station each month, then you get back a $25 dollar gas card ( for each $100 spent) to be used at that brand name station . Therefore you have to buy $125 a month in fuel.
I did not have a good experience with this company. I believe I was overcharged, and I will never use them again.
Shipment Details
Origin State:
New York
Pickup:
On Time
Destination State:
California
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
139350
Quote or Order Cost:
$944

Car Condition
  • Vehicle was dirty
Company Response
Andrew from Flofield Inc. Submitted this response.
Response Date: 11/24/2009 5:13:00 PM
unfortunately the customer has to do something to redeem the gasoline redemption certificate, he did not think that we could afford to pay for this and still give him triple a service . I do not know what he thought but the gasoline redemption certificate was fully explained. This customer requested a pickup date of 10/31 and it was picked up on that date, we should have charged $300.00 expedited fee [as per signed contract] and we charged $175.00, he begged us to get the car to his daughter quickly, since she needed the car and then he would send another car for his x wife to the same destination.