Review Report Review
Bait and switch!

Hannah Holden Submitted this review about Freight Center
Review made Live: 7/21/2014 1:45:00 PM
Bait and Switch! We initiated our quote process with them over a month ago. I was given an instant quote based on household goods to be picked up at a self storage unit and delivered to a residence. It contained household goods in plastic shipping container. This instant quote was for around $450. When we spoke to the company and mentioned 2 bicycles the quote jumped to mid $800. We took the bicycles off and it reduced to mid $500. And then we waited for the quote in writing. We never received it and found that our rep was no longer with the company. We had to start again with a new rep - Monique and were told we had to have thing palleted and the quote was $2200! We hung up and called the Account Rep Supervisor Michele Michailos she told us that was the quote. We told her that based on all the misinformation that we'd been given, not to mention the time and range of quotes, that we would never use this company. She hung up on me! So much for customer service!
Shipment Details
Origin State:
Montana
Pickup:
Never
Destination State:
Massachusetts
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1160687
Quote or Order Cost:
$2200