Thank you for the kind words, Carl! Yes, we believe that an informed customer = a smooth shipping experience. In the world of logistics there are a lot of moving parts so we don't like surprises and work hard to mitigate them for our customers the best we can...and if something comes up then direct communication helps to work thru that. On top of all that, the fact that we were able to get your car shipped for 50% less than our competition brings us such great joy! God bless you and your family in 2021 and thank you ahead of time for any referrals you send our way.