Thank you, James, for taking the time to share your experience with others! And thank you for highlighting the reasons that set us apart from other companies as we strive very hard to give exceptional Customer Service...all of which begins with thorough communication! What makes our job easier is having great customers like you who are just as great at communicating information to us so that we can make it all come together. God bless you and your family and we look forward to serving you again if you need us!