At 11:46 a.m., I finally heard from Alex Garcia, 19 hours after I spoke with him last night. He apologized stating the driver was a no-show. He has offered to issue the refund rather than my having to go through with a disputed charge through my credit card company. I explained what I minimally was owed was a phone call back. He explained that there are many variables in his business and that all of the issues that occurred after he left the office for the day. I again reiterated what he owed me was a phone call back since at 5:00 p.m. last night he said he would call me back. He was unhappy with my review, asking me to consider taking it down. I promised him I would make an additional entry indicating that I finally heard from him but would not change the initial review since it was an accurate reflection of what occurred. For future reference I suggest for the Garcia business to be more communicative with customers since an informed consumer is generally a more satisfied consumer. I hate that I could not give my business to the Garcia's but had no other options when they went silent.
Shipment Details
Origin State:
Florida
Pickup:
Never
Destination State:
Texas
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
50496-ZW
Quote or Order Cost:
$650
Report Review
I would like to report this review.
Please use the drop down below to select a reason to remove this review.
Duplicate Review
Please enter the web url of the two "Duplicate" Reviews.
Bad Language
Too Short
Other Reason
Bad Language
You will need to Log In to your account.
Then you will be able to run the "Non-Customer-Review" proccess.
