Company Response Review Report Review
Great Job

Michael Submitted this review about Get it Done Transportation
Review made Live: 7/19/2012 3:52:00 PM
Everything was great as far as fair pricing (750), speed of delivery(picked up in one day, delivered in 3), courtesy of driver, delivery of my vehicle, and ease of the business transaction.
The only negative I can comment on would be communication. I was never called when my vehicle was picked up. After our last email on Thursday, I didn't hear anything from anyone until the driver called me when he was two hours away from dropping off my vehicle. As such, I was caught short regarding notifying my work that I was having a vehicle delivered there in just two short hours, and I was caught short with having $560 on hand to pay the driver. While I was able to resolve these issues in short order, it would have been a little nicer to have received a call when my vehicle was picked-up and maybe a call the day prior to delivery so I could make arrangements.
Other than that, everything went fine.
I would like to say that David addressed my concerns, apologized, promised to make it right for future customers, and offered me a gift card.
Overall I am very happy with the experience and would certainly recommend his business to others.
Shipment Details
Origin State:
Michigan
Pickup:
Early
Destination State:
Florida
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
102945-ry
Quote or Order Cost:
$750

Company Response
David Pein from Get it Done Transportation Submitted this response.
Response Date: 7/20/2012 12:44:00 AM
Mike, I am glad overall you still had a 5 star experience and would recommend me to others. I gotta say I was embarrassed by the drivers lack of communication, in the contract between the driver and i it stats to call 24hrs before drop, morning of and 2 hours prior. Like you stated I absolutely addressed the issue and felt getting you a gas card was the least I could for any unnecessary stress by being caught of guard. Again, I am happy you had a great experience. Thank you Dave Pein 954-688-9190