Company Response Review Report Review
Self-Help Needed

Paul B. Submitted this review about Get it Done Transportation
Review made Live: 11/3/2012 4:56:00 AM
Promised Sat. pick-up before noon and delivery the next day. No pickup. Called offece numerous times. Call finally returned at 4:30 Sat. and told would call right back. Never heard from broker again. On Sun received a call from driver who did not know what broker called him. Eventually figured it out and picked up car on Sun at 5:00 pm and delivered Thurs afternoon. Gave driver 2 sets of keys. Only one delivered. E-mailed company about lost keys. Never received any response and never received second set of keys. After Get It Done received my credit card payment I was on my own.
Shipment Details
Origin State:
Florida
Pickup:
Late
Destination State:
South Carolina
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
131695-PS
Quote or Order Cost:
$350

Company Response
David Pein from Get it Done Transportation Submitted this response.
Response Date: 11/5/2012 11:40:00 AM
This is the first we heard of any issue about the key being lost, I (the owner) am personally looking into this NOW. As far as communication, as all 550 plus reviews read; our communication is what we make out living through to get repeat and new clients. Paul, did call me Saturday morning, I was at my son Pop Warner football game, I called him and the driver, where the driver informed me and him he was running a day behind and would pick up Sun and del. that Thurs. (the original del. day as promised). Thank you for the feedback, because of it our company is now better. All feed back good or bad is a steeping stone to get us to the top through customer relations. I have mad a call about the spare key issue. It will be found or replaced. Dave Pein 954-688-9190