2/9/18 Update: David has reached out to me in an attempt to resolve my issue. I can appreciate a business owner who cares about their business enough to monitor reviews and public opinion. My experience with the actual transport was positive, so I will further update when I am sure the matter is settled.
I received a quote from Kat early in 2017 to transport my car from Boston to Houston. It was more affordable than other companies, not excessively, but enough for me to notice. I called again in July to get another quote, as they had been the cheapest the first time around. To my surprise, Kat offered to honor the original quote despite it having expired. I went ahead and booked the transport with them and crossed it off my to do list. In addition to charging the deposit to my card, they charged an additional $140. When I asked Kat, she told me it was a mistake and asked me to forward her the email receipt so she could have David reverse it. I did this, and received no response. Our pick up and receiving window was pretty flexible, so the actual transport went well enough. I reached out to Kat after the fact and she assured me the reversal would be done soon. I checked my card statement regularly and never saw the $140 credited back. I honestly gave them a lot of leeway because hurricane Irma had recently hit Florida and they may have seen some damage. After months, I got tired of calling Kat and never receiving a call back, so I finally decided to just dispute the charge with my credit card company and left her a message out of courtesy. She called me back early the next morning, asking if I had already started the process. As luck (for them) would have it, I had meant to do it that evening. She assured me my information was on David's desk and he would take care of it ASAP. I again waited, and kept an eye on my statement. I called him, and he took full resoonsibility for the delay and promised to call me when he got back to his desk.
One week later, still no call so I reached out again. David explained he could not reverse the transaction because it had been too long, so he would send me a check. He promised to call me later with the tracking information. Two weeks, no call and no check. I called again and he, as others have mentioned, promised to call me back "in a few minutes." That was a week ago.
Shipment Details
Origin:
Boston, Massachusetts 02132
Pickup:
On Time
Destination:
Texas
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
522822-XZ
Quote or Order Cost:
$790
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