Review Report Review
Alex was Dedicated and Diligent

Denise Submitted this review about GetCarrier.com
Review made Live: 5/20/2021 10:07:00 AM
I was overwhelmed by the number of carriers that were contacting me and the reviews were even concerning on all carriers. Alex Thompson at Getcarrier was the most diligent in following up. I shared my concerns about reviews of all the carriers and he explained the process to me and I was able to understand how some things in the reviews could happen beyond control and also how there could be misunderstandings about the pricing. Alex gave me one price and that price didn't change. He even contacted me a couple of times to say there was a driver who could pick it up for the quoted price. I didn't go with it initially but finally one day he sent a message and I decided ok. So my pick up was basically the same day as promised. Alex checked to confirm that the pickup happened and that everything went OK. The car was scheduled to arrive on Saturday and did not arrive until Monday at midnight but this had nothing to do with the carrier. The driver said that he got detained. I suspect he picked up another vehicle and that is what detained him. So i would say that if you have a drop dead date build a couple of dates in as a precaution because you never know how and why a driver might be delayed. The car was delivered in the exact shape it was picked up in. If he hadn't been for the diligence of Alex I was about to go with another company. Thanks Alex for your commitment to the customer.
Shipment Details
Origin:
Smyrna , Georgia 30080
Pickup:
On Time
Destination:
Massachusetts
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
2586935
Quote or Order Cost:
$541